HIPAA-Compliant Healthcare Communication Software by CelloIP
CelloIP builds HIPAA-compliant healthcare communication platforms including telemedicine video calling, secure patient messaging, clinical VoIP systems, AI transcription, and EHR integration for hospitals, clinics, and healthcare providers.
What makes VoIP HIPAA-compliant?
HIPAA-compliant VoIP requires TLS/SRTP encryption in transit, encryption at rest, Business Associate Agreements (BAA), access controls, and comprehensive audit logging for all PHI interactions.
Can you integrate with Epic or Cerner?
Yes. CelloIP uses HL7 and FHIR APIs to integrate with Epic, Cerner, and other major EHR platforms for unified patient data and communication history.
Healthcare Communication
Built HIPAA-First
Telemedicine video, secure patient messaging, clinical VoIP, and AI transcription — unified on encrypted infrastructure. WebRTC + TLS/SRTP with full EHR integration for Epic, Cerner, and beyond.
Technology Stack
HIPAA Technical Safeguards — Built In
Every safeguard required by the HIPAA Security Rule, implemented by default
Encryption
- TLS 1.3 for all SIP signaling
- SRTP/DTLS for all media
- AES-256 at rest
- End-to-end for messaging
- Zero plaintext PHI transit
Access Controls
- Role-based access (RBAC)
- MFA for all clinical staff
- Session timeout controls
- Device trust enforcement
- Admin privilege auditing
Audit Logging
- Every call logged with metadata
- Message access timestamps
- PHI access trails
- Tamper-evident log storage
- 6-year log retention
BAA & Compliance
- BAA signed pre-engagement
- HITECH breach notification
- GDPR for EU patients
- Data residency controls
- Annual risk assessments
Healthcare Communication Solutions
A complete HIPAA-compliant communication layer for modern healthcare delivery
Telemedicine Video Platform
WebRTC HD video with HIPAA-grade TLS/SRTP encryption. Appointment scheduling, waiting room, session recording with patient consent, and automatic compliance logging.
Secure Patient Messaging
Zero-knowledge encrypted chat and file sharing. Delivery receipts, read logs, and tamper-evident audit trails for every PHI message and attachment.
Clinical VoIP PBX
Asterisk-based HIPAA clinical phone system. Encrypted call recording with consent management, auto call logging to EHR, and clinical workflow integration.
Patient Notification Engine
Automated HIPAA-safe SMS, voice, and email for appointment reminders, lab results, medication alerts, and care plan updates — with opt-out management.
EHR Integration
HL7 v2/v3 and FHIR R4 API connectors for Epic, Cerner, Meditech, and Allscripts. Communication history flows directly into the patient record.
AI Clinical Transcription
OpenAI Whisper ASR with clinical NLP. Automatic SOAP note generation, clinical vocabulary recognition, and searchable session transcripts stored encrypted.
Care Coordination Hub
Secure multi-party channels for care teams. Shift handoff notes, specialist referral messaging, urgent escalation alerts, and on-call routing.
Patient Portal Integration
White-label patient communication portal. Self-service appointment booking, secure document exchange, prescription renewals, and provider messaging.
Complete Platform Features
Every capability required for compliant, modern healthcare communication
Regulatory Compliance Coverage
Every major healthcare regulation handled from day one
- Privacy Rule (PHI handling)
- Security Rule (technical safeguards)
- Breach Notification Rule
- HITECH Act compliance
- Business Associate Agreements
- Lawful basis for processing PHI
- Patient consent management
- Right to erasure workflow
- Data residency (EU servers)
- Data Protection Officer support
- State telehealth licensure
- Cross-state practice rules
- Ryan Haight Act (Rx)
- CMS reimbursement eligibility
- Informed consent documentation
- Call mute for card capture
- Recording pause/resume
- Card data scope exclusion
- Co-pay call compliance
- Audit trail for billing calls
Implementation Process
A compliance-first delivery process for healthcare organisations
HIPAA Risk Assessment
PHI data flows mapping, threat model, BAA review, compliance gap analysis, infrastructure security design, and audit logging plan.
Encrypted Infrastructure
TLS/SRTP configuration, AES-256 storage encryption, certificate management, access control implementation, and HIPAA audit log pipeline.
Core Communication Platform
WebRTC telemedicine, clinical VoIP PBX, secure patient messaging, notification engine, and virtual waiting room.
EHR / Clinical Integration
HL7/FHIR API integration with Epic, Cerner, or custom EHR. Communication history sync, automated documentation, and clinical workflow hooks.
AI Transcription & Analytics
OpenAI Whisper ASR with clinical NLP, SOAP note generation, session transcript search, and care coordination analytics dashboard.
Security Audit & Go-Live
Penetration testing, HIPAA technical safeguard validation, staff access provisioning, compliance documentation, and phased patient rollout.
Why CelloIP for Healthcare Communication?
Commercial healthcare communication platforms charge per-user and per-transaction fees that scale quickly. A 100-provider clinic can easily pay $50,000+ per year in licensing alone. CelloIP delivers the same enterprise capabilities on infrastructure you own — no per-seat fees, no vendor lock-in, and your PHI stays on servers under your jurisdiction with your audit controls.
Frequently Asked Questions
What makes VoIP HIPAA-compliant?
HIPAA-compliant VoIP requires encryption in transit (TLS for SIP signaling, SRTP for media), encryption at rest (AES-256), access controls with MFA, comprehensive audit logging of every PHI interaction, and a signed Business Associate Agreement (BAA). CelloIP implements all HIPAA technical safeguards by default — none are optional add-ons.
Do you sign a Business Associate Agreement (BAA)?
Yes, absolutely. A BAA is signed before any PHI is handled, stored, or transmitted through our systems. The BAA outlines our security obligations, breach notification procedures, and liability. It covers all platform components — VoIP, messaging, telemedicine video, and EHR integration.
Can you integrate with Epic or Cerner?
Yes. We use HL7 v2/v3 and FHIR R4 APIs to integrate with Epic, Cerner, Meditech, and Allscripts. Integration enables automatic communication history sync to the patient record, call logging from the clinical VoIP PBX, telemedicine session notes pushed to the EHR, and patient data appearing on screen when a call connects.
What is DTLS-SRTP and why does it matter for healthcare?
DTLS-SRTP is the encryption standard for WebRTC media (audio and video). DTLS performs the key exchange; SRTP encrypts the actual voice/video stream in transit. Every telemedicine call and clinical VoIP call uses DTLS-SRTP, meaning no audio or video ever travels unencrypted — critical for HIPAA PHI protection.
How does the AI transcription work with clinical notes?
We use OpenAI Whisper ASR fine-tuned on clinical vocabulary. After each consultation, the transcript is processed by our NLP pipeline to extract SOAP note structure (Subjective, Objective, Assessment, Plan). Draft notes are presented to the clinician for review before being finalized and optionally pushed to the EHR. All transcripts are stored AES-256 encrypted.
Can patients join telemedicine calls without installing an app?
Yes — our telemedicine platform is fully browser-based using WebRTC. Patients receive a secure link via SMS or email, click it, and join the video call from any modern browser (Chrome, Safari, Firefox) on desktop or mobile. No downloads, no accounts required. The link is one-time-use and expires after the appointment.
Ready to Modernise Healthcare Communication?
Let's build a HIPAA-compliant communication platform tailored to your healthcare organisation — telemedicine, clinical VoIP, secure messaging, and EHR-integrated.